Frequently Asked Questions

Sign up as an employer, add funds to your wallet, and post your first case. The assignment engine handles the rest.

Candidate name, full address with PIN code, and any urgency flag. Optional: phone number and email for candidate.

Standard: 48 hours. Urgent: 24 hours. Remote area: 72 hours. These are SLA commitments, not estimates.

The agent documents the visit attempt with GPS proof and photos. You receive an 'Inconclusive' report with full details.

Yes. Download our CSV template, fill in your cases, and upload in bulk. The system creates and assigns all cases automatically.

From your employer dashboard under Reports. Each case generates a professional PDF with all verification details.

Aadhaar card, PAN card, and a live selfie. Plus your bank account or UPI details for payouts.

Admin review typically completes within 24 hours. You'll receive an SMS once approved.

Yes. All 5 modules must be completed and passed (80% score) before you can accept assignments.

Earnings are credited to your agent wallet after QA approval. You can withdraw to UPI or bank account any time the balance exceeds ₹100.

You can let an assignment expire if you can't take it. However, repeated rejections affect your completion rate and tier.

GPS validation will flag the discrepancy. Always verify the address on the app before visiting.

GPS geofencing, camera-only photo capture (no gallery), device fingerprinting, timestamp validation, and independent QA review.

All data is encrypted at rest and in transit. We comply with applicable Indian data protection guidelines.

Yes. Enterprise accounts can deploy a white-labeled version. Contact us for details.